Personalize your marketplace – customize emails, footer, and design!
As an administrator, you can use the channel settings to control what information is shown to customers during checkout, in order confirmations, and in the footer of your marketplace. You can also upload your logo and a custom banner for the homepage.
✨ Edit email texts – Customize the content of emails sent after orders are placed. Add important details like contact information or next steps for the buyer.
✨ Update the footer – Add contact details, links, or other essential info to the footer so your customers always have the right information at hand.
✨ Change the look of your marketplace – Upload a welcoming homepage banner and your logo to create a consistent and attractive experience that reflects your brand.
✨ Checkout settings – Choose which fields the customer must fill in at checkout. This is where you collect data needed for invoicing, if applicable.
🏰 If your organization operates multiple channels, you can customize each one individually. Since all Palats administrators have access to channel settings, it’s important to agree internally on who is responsible for managing each channel.
How to do it
Depending on how your organization’s marketplace and channels are set up, different templates and fields may be available.
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Log in to palats.io
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Click Channels in the left-hand menu.
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Hover over the channel you want to edit (if there are several) and select Edit.
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Navigate to the section you want to customize:
Channel settings
Here you can customize the texts sent out during ordering or delivery booking, and control which fields are visible to the customer during checkout.
Checkout settings
Select the fields you want visible in the checkout, and mark whether they should be mandatory for completing the order.
If you need to add custom fields, you can do so under Manage custom fields.
General
Set the channel’s web address by entering a name at the end – typically the name of your marketplace.
Under Custom delivery messages, you can add delivery-related information, such as:
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Additional transport fees
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Opening hours for pickup
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Other relevant delivery terms
This info will appear to the customer at checkout when selecting a delivery method.
Notifications
In the Email address field, specify where all incoming orders should be sent – useful if your team uses a shared functional mailbox.
In the Extra information at checkout field, you can add a message that will be shown in the order confirmation. This is a great place to explain what the customer can expect next, for example:
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Who will contact them and when
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How delivery or pickup works
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Payment or invoicing details
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Terms and cancellation policies
If your organization offers transport booking, additional emails are automatically sent to the customer:
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A confirmation email when transport is booked
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A reminder two days before the scheduled delivery
It’s helpful to include what is expected of the customer, and who to contact in case of changes.
Marketplace
Here you can give your homepage a personal touch by uploading a banner and your logo.
You can also add footer information that appears at the bottom of the marketplace page.
Appearance
Choose one of the available images, or upload your own. You can select which part of the image to display and apply a visual effect if desired. Make sure the image is high resolution and in PNG or JPEG format for best results.
You can also update the banner’s title and subtitle, and upload your logo. The logo should also be high resolution and in PNG or JPEG format.
Footer information
Add useful information to the footer, such as:
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Contact details
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Opening hours
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A short description of what you offer and how you work
If you have a physical store or pickup location, include that clearly in the footer so customers know where to go.