--- title: Manage an order in the marketplace – for marketplace users description: Learn how to manage orders in the marketplace, including handling pickups and delivery bookings for your listings. --- [Skip to content](https://learn.palats.io/hantera-en-beställning-för-dig-som-säljare#main-content) - [English](https://learn.palats.io/hantera-en-best%C3%A4llning-f%C3%B6r-dig-som-s%C3%A4ljare) - [Svenska](https://learn.palats.io/sv/hantera-en-beställning-för-dig-som-säljare) English Show submenu for translations [![Palats Combined mark 2020\_Mono W](https://learn.palats.io/hs-fs/hubfs/Palats%20Combined%20mark%202020_Mono%20W.png?width=120&height=34&name=Palats%20Combined%20mark%202020_Mono%20W.png)](https://learn.palats.io/?hsLang=en) Open main navigation Close main navigation - - [English](https://learn.palats.io/hantera-en-best%C3%A4llning-f%C3%B6r-dig-som-s%C3%A4ljare) - [Svenska](https://learn.palats.io/sv/hantera-en-beställning-för-dig-som-säljare) English Show submenu for translations - [Login to Palats](https://palats.app/web) [Login to Palats](https://palats.app/web) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Learn](https://learn.palats.io/?hsLang=en) 2. [The Marketplace](https://learn.palats.io/the-marketplace?hsLang=en) 3. [Managing an Order - For You as a Marketplace user](https://learn.palats.io/the-marketplace?hsLang=en#managing-an-order-for-you-as-a-marketplace-user) # Manage an order in the marketplace – for marketplace users ### Have you received an order on one of your listed items? When someone places an order on one of your listings, you will receive an email with information about what has been ordered and the buyer’s contact details. When you are logged in to the marketplace, you can find both the orders you have placed (purchased) and the orders you have received on your listings (sold) under the **Orders** tab next to Listings. ### Manage an order when the option “Pick up at location” is selected This means that you, as the seller, are responsible for contacting the buyer and agreeing on when and where the item can be picked up. Once this is done, you as the seller need to confirm that the delivery has been collected. This is important so that your organization can track the climate and financial savings achieved through your sale. 1. Open the email you received titled **“New order on your listing”** 2. Click the link in the email **“Open order in Palats”** to view the buyer’s contact details 3. As the seller, contact the buyer to agree on a date and location for pickup **Important!** Once the buyer has collected the items, you need to open the order in Palats again and confirm that the delivery has been picked up, see image below. ### Manage an order where the buyer has selected the option “Delivery” In some cases, your organization offers the option to arrange transport when placing an order. If the person who placed the order wants the items delivered, both you and the buyer will receive a new email as soon as a delivery date has been booked. #### How do I know if the buyer selected “Delivery”? 1. Open the email you received titled **“New order on your listing”** 2. Click the link in the email **“Open order in Palats”** If the buyer has selected the delivery option, it will say: **“Delivery booking in progress. You will be notified when the delivery date has been scheduled.”** - [Admins & Owners](https://learn.palats.io/admins-owners?hsLang=en#main-content) - [User administration](https://learn.palats.io/admins-owners?hsLang=en#user-administration) - [Marketplace administration](https://learn.palats.io/admins-owners?hsLang=en#marketplace-administration) - [Analyze - Manage reports](https://learn.palats.io/admins-owners?hsLang=en#analyze-manage-reports) - [Other administration](https://learn.palats.io/admins-owners?hsLang=en#other-administration) - [Get started with Palats](https://learn.palats.io/get-started-with-palats?hsLang=en#main-content) - [Admins & Members with Permissions](https://learn.palats.io/get-started-with-palats?hsLang=en#admins-members-with-permissions) - [Your digital inventory](https://learn.palats.io/your-digital-inventory?hsLang=en#main-content) - [General information](https://learn.palats.io/your-digital-inventory?hsLang=en#general-information) - [Detailed information - Location](https://learn.palats.io/your-digital-inventory?hsLang=en#detailed-information-location) - [Detailed information - Table view](https://learn.palats.io/your-digital-inventory?hsLang=en#detailed-information-table-view) - [Detailed information - Article](https://learn.palats.io/your-digital-inventory?hsLang=en#detailed-information-article) - [Detailed information - Models](https://learn.palats.io/your-digital-inventory?hsLang=en#detailed-information-models) - [Use cases](https://learn.palats.io/your-digital-inventory?hsLang=en#use-cases) - [The Marketplace](https://learn.palats.io/the-marketplace?hsLang=en#main-content) - [Publish a listing](https://learn.palats.io/the-marketplace?hsLang=en#publish-a-listing) - [Place an order](https://learn.palats.io/the-marketplace?hsLang=en#place-an-order) - [Complete or manage an order - for you as an administrator](https://learn.palats.io/the-marketplace?hsLang=en#complete-or-manage-an-order-for-you-as-an-administrator) - [Managing an Order - For You as a Marketplace user](https://learn.palats.io/the-marketplace?hsLang=en#managing-an-order-for-you-as-a-marketplace-user) - [Reuse Hub - Self serve](https://learn.palats.io/the-marketplace?hsLang=en#reuse-hub-self-serve) - [Relocation task](https://learn.palats.io/the-marketplace?hsLang=en#relocation-task) - [Sell with Palats](https://learn.palats.io/the-marketplace?hsLang=en#sell-with-palats) - [Project](https://learn.palats.io/project?hsLang=en#main-content) - [New project](https://learn.palats.io/project?hsLang=en#new-project) - [Project building material](https://learn.palats.io/project?hsLang=en#project-building-material) - [Relocation project furnitures](https://learn.palats.io/project?hsLang=en#relocation-project-furnitures) - [Palats account settings](https://learn.palats.io/palats-account-settings?hsLang=en) - [FAQ](https://learn.palats.io/faq?hsLang=en) - [Export & share](https://learn.palats.io/export-share?hsLang=en) [![Palats Logo](https://learn.palats.io/hs-fs/hubfs/Palats-Combined-Logo-for-Email-signature.png?width=180&height=74&name=Palats-Combined-Logo-for-Email-signature.png "Palats Logo")](https://palats.io?hsLang=en) [Login to Palats](https://palats.app/web) Copyright © 2025, Palats Technology AB